Shipping & Replacements
Delays in shipping are expected for customized products. With each custom handcrafted product, we do not have sitting inventory. What this means is that when you place your order, each product will be custom made from scratch. Once your product is ready to ship, it will be delivered based upon your estimated time-frame at checkout.
i.e. Ordered 7/1/20. Custom made & completed by 7/2/20. Shipped within 2 business days. Latest arrival by 7/7/20.
[The above is merely an example and each scenario may be altered by various factors.]
Live in Colorado Springs, CO? We offer FREE local drop-off.
FREE shipping on all orders over $35 anywhere in the United States.*
Shipping charges are a low flat rate of $4.49. Handling fee is $.99.
Shipping services provided by Sendle and fully tracked & insured**.
2-day delivery guarantee*** Monday to Saturday, 8am – 6pm excluding Federal holidays.
*Excludes Hawaii & Alaska.
***For most US addresses.
Refund & replacement Policy
While we highly doubt you won't like your custom curated product, all purchases come with a satisfaction guarantee for peace of mind.
We're proud to offer FREE replacements in the event there is an issue with your order. We'll ship you the new product and cover the shipping on it's way back out.
No refunds are offered due to the uniqueness of each product.